Return Policy

Return Policy

Return and Refund

Return Policy for different Products

For all Meat and Seafood Products

Any food-contact packing must be in its original unaltered condition and stored at acceptable temperature. (≤ 4°C)

For Live Seafood Products

All products must be inspected at time of receiving. Must allow 5% mortality
and/or shrinkage. (No claims are accepted after signing)

For Fresh Meat/Seafood Products

Returns must be reported within 24 hours of receipt. No claims are accepted after 24 hours.

For All Frozen Products

Returns must be reported within 7 days. No claims are accepted after 7 days.

Are Your Items in Compliance with Our Requirements?

Upon confirmation that your items meet the return eligibility criteria, we kindly request you to proceed with the Product Return Form.

Please download the form by selecting the button below. Once you have duly completed the form, kindly forward it to your designated sales representative for approval.

Should any queries arise, please do not hesitate to reach out to our team. Your satisfaction is our priority.


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